Legal
Privacy Policy
Last updated:
Our commitment to your privacy
Countwell takes the protection of personal data seriously. This policy explains what information we collect when you use this website, how we use it, and what choices you have. We aim to be straightforward about our practices — not to bury them in language that requires a legal degree to understand.
This policy applies to all data collected through this website and through any communications you initiate with us. We do not sell personal data. We do not share it beyond what is described here.
1. What personal data we collect
We collect only the data necessary to respond to enquiries and operate this website effectively.
Contact form submissions
Name, email address, and any message content you choose to submit. This is voluntary — you provide it directly to us.
Usage and analytics data
Pages visited, time spent, referral source, device type, and approximate geographic region — collected through analytics tools when you have consented to analytics cookies.
Cookie preferences
Your cookie consent choices are stored locally in your browser via localStorage. They are not transmitted to our servers.
Technical data
IP address, browser type, operating system, and referring URL — collected automatically by hosting infrastructure for security and performance monitoring.
2. How we use your data
Responding to enquiries
Contact form submissions are used solely to respond to your message. We do not add you to marketing lists without separate, explicit consent.
Website improvement
Analytics data (when consented) helps us understand which content is useful and how to improve the site experience for visitors.
Legal and security obligations
Technical data may be retained for fraud prevention, security monitoring, and compliance with applicable laws. This constitutes our legitimate interest in operating a secure service.
3. Data protection measures
We apply reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
4. Third-party data sharing
We do not sell, trade, or rent personal data. Sharing is limited to the following circumstances:
Analytics providers
When analytics cookies are accepted, aggregated usage data is shared with analytics platforms. This data does not identify individual users.
Hosting and infrastructure
Our hosting providers process limited technical data as part of delivering this website. These providers operate under their own privacy and data protection obligations.
Legal requirements
We may disclose data if required to do so by law or in response to a valid legal process.
5. Your rights over personal data
Depending on your location, you may have the following rights regarding your personal data:
Right to access
Request a copy of the personal data we hold about you.
Right to rectification
Request correction of inaccurate or incomplete personal data.
Right to erasure
Request deletion of your personal data, subject to applicable legal retention requirements.
Right to data portability
Receive your personal data in a structured, machine-readable format where technically feasible.
Right to object
Object to processing based on legitimate interest, including direct marketing.
Right to withdraw consent
Withdraw consent at any time where processing is based on consent. This does not affect prior processing.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may: avoid filling out contact forms, account registrations, or any data-submitting features; disable cookies through your browser settings (see our Cookie Policy for more details); or contact us directly to request the deletion of any previously shared personal data. We respect your privacy choices. If you would like us to delete your data, please reach out to us via our Contact page. We will process your request promptly.
6. Policy updates
This policy may be updated from time to time to reflect changes in our practices or applicable law. The date at the top of this page will reflect when the policy was last revised. We encourage periodic review.